eStatement/eNotices FAQs

What is an eStatement/eNotice? 

It is an electronic form of statement or notice delivery. With eStatements/eNotices you sign up once and from that point forward you can access your statement or notices electronically through Online Banking. We will send you an e-mail when we have processed your statements or notice. The e-mail contains information and a link for you to retrieve your statement or notice. No more waiting for paper documents to show up in your physical mailbox. Instead, you will download the same statement to your PC for storage or printing.

Why should I sign up? 

This is a much faster and safer way to receive your statement or notice. Typically, you can get your statement the morning after it is produced rather than having to wait for us to print, stuff, and mail it to you. Traditional processing and mailing can take several days. Additionally, when you attach to our secure eStatement/eNotice system, you are connected directly to us through Online Banking and you can securely download your statement to your PC or network for storage, viewing or printing.

How much does it cost to receive my eStatement/eNotice? 

It's FREE! There is no cost to you to enjoy the convenience and security of electronic statements or notices.

What must I have on my PC to get eStatements/eNotices? 

We recommend that you have the following:

  • A computer with 28.8 KB modem, or alternate Internet access point (DSL, cable),
  • Adobe Reader®, latest version preferred and
  • Internet browsing software, the most current verions of MS Internet Explorer with 128-bit encryption

Do I need anything else to get eStatements/eNotices? 

Since eStatements/eNotices are delivered through Online Banking, you must be an Online Banking customer. Signing up is easy and you get the benefits of accessing your account information online. You can monitor account balances, check transaction history, view check images, transfer funds, and make loan payments. And Personal Online Banking is free! Just click on the Personal Enrollment link on our website’s homepage. A fee may apply for Business Online Banking. Please contact an Adirondack Bank Representative for more information at 1-877-404-2265, Option 1.

How do I sign up for eStatements? 

Simply fill in the required fields on the eStatement/eNotices enrollment form, read the disclosure and click I Accept.

Can I get all my account statements at the same time?

You can get a combined statement if all the accounts are in the same name and one of the accounts is a checking account. Simply contact an Adirondack Bank Representative to obtain a combined statement form. Once you complete this form and your account statements are combined, just complete the eStatement/eNotices application, you will receive all the information in a single eStatement.

What is my "primary" account number? 

If you have a combined statement (a statement that includes multiple accounts), it is the account number of the first-listed checking account. In all other cases, it is merely the account number that appears on your statement (either checking or savings).

What happens after I sign up? 

Once we verify your application information, we will code your account for eStatements/eNotices. You will receive an e-mail from us after we have completed this process. You are now ready for your first eStatement/eNotice. This process may take 1 to 2 business days.

How is my account information protected? 

Your statement or notice is protected by the same multi-layered security system that protects your Online Banking accounts.  We utilize multi-factor authentication which means we identify you through your Access ID and password, as well as a device and geographic verification.  The website URL address bar will change to green providing  you with a visual confirmation that you are on a valid website.

Can I change my password? 

Absolutely; you can change your Online Banking password at any time.

How do I get my eStatement/eNotice? 

When your statement or notice is ready, you will receive an e-mail from us with a link to our website.  Simply log in to Online Banking, click on the account whose statement or notice you wish to view, and then choose the Documents Tab to get a list of available statements or notices.

How soon do I get my first eStatement/eNotice after I sign up? Your statement or notice will be generated within 2 business days. You will have access to your very next monthly statement in eStatement form.

Can I get my eStatement/eNotice more than once? Yes, you may view and/or download an eStatement or eNotice again for up to 12 months after the day it was produced. If you need a statement older than this, please contact the bank.

What if I don't get my eStatement/eNotice? 

Call an Adirondack Bank Representative at 877-404-2265, Option1.

I forgot my Online Banking password and was disabled. What should I do? 

Call an Adirondack Bank Representative at 877-404-2265, Option1.

I tried my password and it isn't working. What should I do? 

Call an Adirondack Bank Representative at 877-404-2265, Option1.

My e-mail address has changed. What should I do?  

Call an Adirondack Bank Representative at 877-404-2265, Option1 to notify us of the change so we can update our records.  You may be required to put the request in writing.

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