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When you’re in the market for a loan, choose Adirondack Bank as your local solution for your lending needs!

Whether it's a little financial assistance to provide your daughter with the wedding of her dreams, remodeling your home, or taking the vacation of a lifetime, Adirondack Bank is here to help you accomplish your goals.  We offer a variety of loan options with convenient terms, competitive rates and local decisions. 


If you have complaints regarding your loan with Adirondack Bank, please reach us through one of these channels:

  • Mail your concerns to:
              Adirondack Bank
              185 Genesee Street, Suite 700
              Utica, NY  13501
              Attention: Loan Servicing
  • e-Mail the Loan Servicing Department at loanservicingdepartment@adirondackbank.com
  • Call our Loan Servicing Department at 315-272-2500 or toll free at 877-404-2265, dial option 4
  • You may also file complaints and obtain further information about Adirondack Bank by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
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