*See important information below from Adirondack Insurance Services.

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CHAT HOURS
Monday - Friday 8:00 a.m. to 5:00 p.m.
Saturday 9:00 a.m. to 12:00 p.m.
(excluding Federal Holidays)

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You can reach our Client Services Department Monday through Friday 8:00 a.m. to 5:00 p.m., and Saturday 9:00 a.m. through 12:00 p.m. at (315) 272-2500, or toll free at (877) 404-2265 and select option 1.

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Find a branch near you or visit one of our conveniently located ATMs to get cash, make deposits, and check balances 24-hours a day, seven days a week.

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FAQs

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We have compiled a list of answers to the most frequently asked by our customers. We've organized them by the topics to make finding your answer even easier. If you don't see what you're looking for here, feel free to give us a call at (315) 272-2500.

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Lost Card

How to report a lost or stolen debit or credit card.

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