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Saturday 9 A.M. to 12P.M.
(excluding Federal Holidays)

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You can reach our Client Services Department Monday through Friday 8:00am to 5:00pm, and Saturday 9:00am through 12:00pm at (315) 272-2500, or toll free at (877) 404-2265 and select option 1.

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When you have banking questions, we have answers.

We have compiled a list of answers to the most frequently asked by our customers. We've organized them by the topics to make finding your answer even easier. If you don't see what you're looking for here, feel free to give us a call at (315) 272-2500.

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Lost Card

How to report a lost or stolen debit or credit card?