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If you prefer to contact us by phone for assistance, or if you have any questions, you can call:

Client Services Department

185 Genesee Street
Utica, NY 13501
Monday - Friday 8:00am to 5:00pm
Saturday 9:00am - 12:00pm

Important E-Mail Disclosure
Because an e-mail message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in person for immediate attention. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may e-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and / or cards.