Asset Quality Specialist

• Responsible for the collection of delinquent consumer loan accounts through written or telephone contact
• Maintains detailed and accurate records of all collection activity
• Responds to customer inquiries about their loan payments, late charges, or other collection matters
• Responsible for updating government reporting portals: NYS Foreclosure, Freddie Mac and e-OSCAR credit reporting tools
• Required to attend or take part in necessary compliance training, including but not limited to BSA, Security, Informational Technology, OFAC and Privacy courses
• Update departmental tracking logs and excel spreadsheets for bankruptcy, foreclosure, and loss drafts
• Provide requested loan documentation to Attorneys, Audit and Government Agencies
• Follow up on client tax payments with Municipalities
• Perform loan lost draft reviews using department procedures and guidelines
• Retrieve and upload commercial and retail loan documents to the Director Loan Image system
• Complete monthly PMI reports and address correction reviews
• Perform other duties as assigned by the Asset Quality Manager

• Associates Degree or High School Graduate with experience in customer contact
• Possess excellent verbal and written communication skills and effective interpersonal skills
• Basic knowledge of consumer credit laws and regulations preferred, not required
• Knowledge of loan processing and loan systems preferred, not required
• Familiarity with computer-related activities, including Microsoft Word and Excel

ADDITIONAL RECOMMENDED TRAINING

• Collection oriented seminars, workshops, and classes (as assigned)
• Other training as assigned