FAQs
Here are some answers to commonly asked questions. If you still need help, please call our Client Services Department at (877) 404-2265 and select Option 1.
Checking Accounts
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Click the “Reorder Checks” link.
You may stop into or call any branch location, or contact Client Services at 877-404-2265, Option 1.
Debit Cards
Our Canvas Debit Card will help you simplify payments. It’s even customizable so you can add your own photo! Sign Up Now.
You may stop into or call any branch location, or contact our Client Services Department at 877-404-2265, Option 1.
You may stop into or call any branch location, or contact our Client Services Department at 877-404-2265, Option 1.
You may stop into or call any branch location, or contact our Client Services Department at 877-404-2265, Option 1.
Online Banking
Click on Online Banking and complete the appropriate information.
You can update the password through the mobile app by selecting the "More" option at the bottom and then "Change Password."
To view your full account number on the full website at www.adirondackbank.com, you will need to sign into Online Banking, click on the account that you need the full account number for and then select 'Documents'. You will then choose the document type (DDA or SAV Account Statement) and date range. Once the search is submitted, an official statement will populate. Your full account number can be found in the title of each statement generated.
You can also find the full account number on the Mobile App through the instructions listed below:
To view your full account number on the Mobile App, please sign in and click on the applicable account. You will need to select Account Details, where you will see last 4 of your account number and then an ‘eye’ icon. You will click on that icon to view your full account number.
You may stop into or call any branch location or contact our Client Services Department at 877-404-2265, Option 1.
You may stop into or call any branch location or contact our Client Services Department at 877-404-2265, Option 1.
User IDs should be 8 to 12 characters with no special symbols.
Passwords should be 12 to 17 characters with at least one upper case, one lower case, one number, and one special symbol.
One calendar year of statements are available on your online banking account.
Yes, for personal accounts. You may stop into or call any branch location, or contact our Client Services Department at
877-404-2265, Option 1.
TeleBanc
Please contact our Client Services Department at 315-272-2500 or toll free at 877-404-2265, Option 1.
Obtain balance information, make transfers and payments, or see which checks have cleared.
Account Information
We no longer update email or phone number on the phone. The phone number must be updated at a branch and the email can be done through a customer’s Online Banking.
You may stop into or call any branch location or contact our Client Services Department at 877-404-2265, Option 1.
ATM
You can make withdrawals, deposits (at Adirondack Bank locations with the deposit feature), make transfers between ADK accounts, and perform account inquiries.
Mobile Deposit
No, this service is not available for business accounts.
Yes, there is a $2,000.00 limit in a 24-hour period. We also cannot accept money orders, foreign, third party, or official checks through this deposit option.
Endorse your check and include “For Mobile Deposit” to indicate that it was deposited electronically.
No, we do not accept foreign checks through mobile deposit.
No, mobile deposits need to be made into a checking account.
You may stop into or call any branch location or contact our Client Services Department at 877-404-2265, Option 1 so that we may research what is causing the error message.
You may check the status by clicking on “View Mobile Deposit History” to see if is pending, failed, or accepted.
No, we do not accept money orders or traveler’s checks through mobile deposit.
Business Accounts
Account inquiry, account transfers, and bill pay.
Businesses do not have access to mobile deposit through the mobile banking app. This function is completed utilizing Remote Deposit Capture.
Bill Pay
The status of the bill payment would need to be reviewed. You may stop into or call any branch location, or contact Client Services Department at 877-404-2265, Option 1.
